About
Same job since 1999.
The technology has changed completely. What businesses need from an IT company has not.
The company
Navcomm Computer Technologies opened in Durban in 1999 and has worked with small and medium businesses across South Africa ever since. We are an IT partner rather than a supplier: the point is not to sell you a product and move on, but to take responsibility for the systems your business runs on.
In practice that means getting to know how a business actually operates before recommending anything. A five-person practice and a thirty-person distributor need different things, and neither is well served by a standard package. We would rather understand the work first and specify second.
It also means we favour prevention. Monitoring and maintenance are unglamorous and they are where most of the value is — an issue caught on a Tuesday morning is cheaper and less disruptive than the same issue discovered on a Friday afternoon.
How that works day to day
What being a client actually looks like.
You speak to someone who knows your setup
Not a ticket queue and not a script. The person answering has usually worked on your systems before, so you are not explaining your environment from scratch each time.
Maintenance happens whether or not you call
Monitoring, patching and updates run continuously in the background. A good month is one where you have nothing to report.
Recommendations are specific, and sometimes “no”
If hardware has life left in it or a piece of software will not earn its cost, we will say so. Being useful over a long relationship matters more than any single sale.
The arrangement grows with the business
Adding staff, opening a second site or moving systems to the cloud are adjustments to the existing setup, not a fresh start.
Work with a team that knows your business.
Tell us about your setup and what you need looked after. We will let you know honestly whether we are the right fit.
Get in touch